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New Patient Information

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We’re here to guide you through the process

Thank you for choosing the Neurology and Pain Specialty Center. We are dedicated to helping you achieve the most favorable outcome possible and providing you with caring, helpful service. Our administrative team can help you with:
  • Scheduling appointments
  • Answering insurance and payment questions
It is also a good idea to review our payment policy and privacy policy. Our office is conveniently located in Aliso Viejo.

Hours:

Monday through Friday
Mornings: 8 am to 1 pm
Afternoons: 2 pm to 5:00 pm

Appointments:

Visit our office or call (949) 305-7122

Cancellations:

Please notify us at least 24 hours in advance.

New Patients

Initial consultation:

Plan on at least an hour. Please bring:

  • Download and complete the New Patient Forms [coming soon], which includes:
    • Patient Registration
    • Patient History
    • Release Authorizations
    • Financial Policy
  • Insurance card
  • Medications
  • Previous MRI/CT films or medical records as requested when you scheduled your appointment

We also use Phreesia to offer zero touch check-in 72 hours prior to the appointment. This includes an electronic version of the new patient packet, the ability to upload insurance and pharmacy cards, driver’s license, and put credit card on file.

Follow-up examinations:

Plan on 15 to 30 minutes. We make every effort to see our patients promptly: Unfortunately, sometimes emergencies do arise, and we fall behind schedule. Your patience is greatly appreciated.

Payment Information

Insurance Coverage

We appreciate payment at the time of service. You are responsible for payment of all charges, regardless of your insurance coverage.

We accept most HMO and PPO insurance plans and Medicare. You may also pay by personal check, MasterCard or Visa.

If you need to arrange a payment plan, please call our billing department at (949) 709-4042. Lydia Gutierrez, our in-house billing manager and all of our staff members, will work with you to help you get the information you need.

We are contracted with the St. Joseph Heritage Network (HMO), including:

  • Mission Hospital Affiliated Physicians
  • Mission Heritage Medical Group
  • Hoag Medical Group
  • Hoag Affiliated Physicians
  • St. Joseph Heritage Medical Group
  • St. Joseph Affiliated Physicians
  • Premier Healthcare
  • St. Jude Heritage Medical Group
  • St. Jude Affiliated Physicians
  • St. Mary High Desert Medical Group
  • Prospect Medical Group (HMO)
  • Most Commercial PPO insurance plans
  • TriWest
  • Medicare